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Welcome to Tenderbelly.com, provider of premium natural foods to gourmet chefs, retailers, and restaurants. By using or viewing this website (collectively, including all content and functionality available through the Tenderbelly.com domain name, the “Website”), you signify your agreement to these terms and conditions (the “Terms of Service”). If you do not agree to any of these terms, please do not use the Website.
In these Terms of Service, “Tender Belly” or “we” refers to Tenderbelly LLC, a Colorado limited liability company, and “you” or “user” refers to you, the user of this Website. Tender Belly may, in its sole discretion, modify or revise these Terms of Service and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in this Terms of Service shall be deemed to confer any third-party rights or benefits.
These Terms of Service apply to all users of the Website. On our Website you may, among other things, learn about our products, purchase Tender Belly gourmet meats, and leave comments on our blog.
The Website may contain links to third party websites that are not owned or controlled by Tender Belly. Tender Belly has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, Tender Belly will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly relieve Tender Belly from any and all liability arising from your use of any third-party website. We encourage you to be aware when you leave the Tender Belly Website and to read the terms and conditions of each other website that you visit.
In order to purchase Tender Belly products you may need to create a user account. You may never use another’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.
Certain parts of our Website are only accessible to restaurants and chefs with preapproved accounts (“Restaurant & Chef Accounts”). If you are a restaurant or chef and want to create a Restaurant & Chef Account, please contact us at info@tenderbelly.com
Whether you create a standard account or a Restaurant & Chef Account, you must notify Tender Belly immediately of any breach of security or unauthorized use of your account. Although Tender Belly will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Tender Belly or others due to such unauthorized use.
You agree to be bound by the terms of our privacy policy which are hereby incorporated into these Terms of Service.
You agree to pay for all purchases you make through the Website, and that Tender Belly, or it payment processor, may charge your credit card as provided by you. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES, TAXES, AND CHARGES AND FOR PROVIDING TENDER BELLY WITH VALID CREDIT CARD DETAILS FOR PAYMENT OF ALL FEES, TAXES, AND CHARGES MADE THROUGH YOUR ACCOUNT. All fees and charges will be billed to the credit card that you provide.
Tender Belly allows certain accounts to set up automatic repeat orders. If you want to designate a different credit card, or if there is a change in your credit card status, you must change the credit card information associated with your account. There may be a temporary disruption to automatic purchases until Tender Belly can verify the validity of the new credit card.
YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS FOR PRODUCT PURCHASES CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND PURCHASES.
All pork, or other perishable, products are sent via UPS or FEDEX ground unless otherwise prearranged. Orders are sent Monday through Thursday. We do not send orders for transit over the weekend unless otherwise prearranged. All shirt and hat orders are sent UPS or FEDEX ground unless otherwise prearranged. Perishable products are packaged to maintain safe temperatures for the estimated delivery time. IMMEDIATELY UNPACK AND PROPERLY STORE PERISHABLE PRODUCTS UPON DELIVERY OR YOU RISK SPOILAGE OF THE PRODUCT.
We take pride in our products and want to be aware of any defects in quality. In order to provide the highest level of quality assurance, all returns need to be preapproved and assigned a RMA# by Tender Belly. Please include this RMA# with your return. Return shipping must be paid by the customer, unless otherwise arranged. Please contact us at info@tenderbelly.com if you need to request a return or refund.
Tender Belly will terminate a user’s access to the Website if, under appropriate circumstances, they are determined to be a repeat infringer or otherwise a nuisance to the Website. Tender Belly reserves the sole and exclusive right to decide whether a comment or any other user submission is appropriate and complies with these Terms of Service for violations other than copyright infringement, such as, but not limited to obscene, defamatory, or just plain obnoxious material. Tender Belly may remove such comments or other user submissions and/or terminate a user’s access for uploading such material in violation of these Terms of Service at any time, without prior notice and at its sole discretion.
If you are a copyright owner or an agent thereof and believe that any user submission or other content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing Tender Belly with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
DMCA claims may be sent to the following address:
Tenderbelly LLC
ATTN: Copyright Compliance
620 E 52nd Avenue
Denver, CO 80216
Or, please email us at info@tenderbelly.com
Note: You acknowledge that if you fail to comply with all of the requirements of this Section 5(D), your DMCA notice may not be valid.